Shipping and return Policy
FREE delivery over £30 (UK only)
FREE delivery over £100 (INTERNATIONAL)

Return policy

- We accept returns within 14 days from the date of purchase.
- To be eligible for a refund, items must be unused, unwashed, and in the same condition as received, with all tags still attached.
Refund Process:
- To initiate a return, please contact our customer service team at sqnceclothing@gmail.com to obtain a Return Authorization (RA) number.
- Once you have received your RA number, securely package the item(s) along with a copy of the original invoice and the RA number.
- Send the package to the adress
Refund Terms:
- Refunds will be issued to the original method of payment within 7-10 days of receiving and inspecting the returned items.
- Please note that we do not refund shipping charges unless the return is due to our error.
- Buyers are responsible for the cost of return postage.
Exclusions:
- Certain items may not be eligible for return, such as items purchased during promotional events or customized/personalized items, unless they are defective or damaged upon arrival.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance. We will gladly replace the item or issue a refund, including return postage costs, upon verification of the damage or defect.
Final Sale Items:
- Items marked as "final sale" are not eligible for return or exchange.

By making a purchase with us, you agree to abide by the terms of this refund policy.

Processing & Shipping Times:

Orders are processed within 2-4 business days after purchase.
Standard shipping to the U.S. & Canada takes approximately 7-12 business days after dispatch (most likely will be earlier than this)
During high-demand periods (holidays, new drops), processing times may be slightly longer.

Shipping Rates:

Shipping costs are calculated at checkout based on your location and order weight.
Free shipping may be available on select promotions—keep an eye out! 👀

Tracking Your Order:

Once your order is shipped, you’ll receive a confirmation email with a tracking number.
Please allow up to 48 hours for tracking to update.

Lost or Stolen Packages:

SQNCE is not responsible for lost or stolen packages. If your tracking shows “delivered” but you haven’t received it, please check with your local courier or neighbors.
If you believe your package is lost, contact us at sqnceclothing@gmail.com, and we’ll do our best to assist you.

International Duties & Taxes (Canada):

Orders shipping to Canada may be subject to customs duties or import taxes.
SQNCE is not responsible for additional fees—these are determined by Canadian customs regulations.

Wrong Address?

If you realize you entered the wrong shipping address, email us ASAP at sqnceclothing@gmail.com.
We can update it if the order hasn’t been shipped yet. If it has already been dispatched, we unfortunately cannot make changes.

For any other questions, feel free to reach out! Your rave gear is on its way. 🚀🎶

Processing & Shipping Times:

Orders are processed within 2-4 business days after purchase.
Standard shipping takes approximately 6-10 business days after dispatch (although most customers recieve their items within 5 working days).
Expect slightly longer processing times during high-demand periods (new drops, holidays, etc.).

Shipping Rates:

Shipping costs are calculated at checkout based on your location and order weight.
Free shipping may be available during special promotions—stay tuned! 👀

Tracking Your Order:

Once your order is shipped, you’ll receive a confirmation email with a tracking number.
Please allow up to 48 hours for tracking updates.

Lost or Stolen Packages:

SQNCE is not responsible for lost or stolen packages. If your tracking shows “delivered” but you haven’t received it, check with your local courier or neighbours.
If you believe your package is lost, contact us at sqnceclothing@gmail.com, and we’ll do our best to assist you.

Wrong Address?

If you entered the wrong shipping address, email us ASAP at sqnceclothing@gmail.com.
We can update it if the order hasn’t been shipped yet. If it’s already been dispatched, we unfortunately cannot make changes.

For any other questions, feel free to reach out! Your festival fit is on the way. 🚀🎶

Processing & Shipping Times:
Orders are processed within 2-4 business days after purchase.
Standard shipping takes approximately 6-10 business days after dispatch (most likely will be earlier than this)
During high-demand periods (holidays, new drops), processing times may be slightly longer.
Shipping Rates:
Shipping costs are calculated at checkout based on your location and order weight.
Free shipping may be available on select promotions—keep an eye out! 👀
Tracking Your Order:
Once your order is shipped, you’ll receive a confirmation email with a tracking number.
Please allow up to 48 hours for tracking to update.
Lost or Stolen Packages:
SQNCE is not responsible for lost or stolen packages. If your tracking shows “delivered” but you haven’t received it, please check with your local courier or neighbors.
If you believe your package is lost, contact us at sqnceclothing@gmail.com, and we’ll do our best to assist you.
International Duties & Taxes may apply:
Orders shipping may be subject to customs duties or import taxes.
SQNCE is not responsible for additional fees—these are determined by customs regulations.
Wrong Address?
If you realize you entered the wrong shipping address, email us ASAP at sqnceclothing@gmail.com.
We can update it if the order hasn’t been shipped yet. If it has already been dispatched, we unfortunately cannot make changes.
For any other questions, feel free to reach out! Your rave gear is on its way. 🚀🎶
📧 Contact us: sqnceclothing@gmail.com